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University of CalgaryPhoto Retakes & Reprints
Q: What if I'm not happy with my photos?
A: We fix it, for FREE. (Even if it wasn't our fault.)
It happens: photo day didn't go well. Maybe it was your hair, maybe a rough day, or maybe we didn't give you our very best. Maybe you took your photos somewhere else, and they didn't come out right.
It doesn't matter: we want to help. Here are a few options for you:
Option #1: Photo Retakes
Retake sessions are free! Watch for retake day at your school, or visit one of our studios at any time of year for another session.
This is a no-contest policy: any reason will do. Our only limit is that each client gets just one retake session for free; if you want more sessions (trying different hairstyles, perhaps) then you can purchase those at half price.
Yes, you can!
Normally a retake session replaces the original session, but to keep photos from both sessions you just pay half-price for a second set.
If you had an Enhanced Session the first time, you can retake your cap-and-gown photos but keep the others at no extra cost.
Can't decide? Change your mind later! All your photos stay safe in our archive, so if you get retakes and then want to see the first ones again just Contact Us.
Competitor Retakes are FREE!
If you had photos taken by another photographer and don't like the results, visit our studio any time of year for a FREE session and compare.
All we ask for is a quick look at your other photos – we will talk about what you didn't like, and work with you to create photos you'll be excited about!
Book a retake session by visiting our Studio Appointment Calendar.
Option #2: Photo Retouching
The photos in your gallery are just previews! They will improve once they are edited.
Don't worry about skin issues, stray hairs, or other non-permanent concerns. Most of our products include photo retouching, and those items will all be taken care of. (More details in the flyout below.)
For custom enhancements, please contact us to discuss the details. We can change almost anything in your photos, but in some cases there may be extra cost.
Retouching enhances colours and fixes details to make it look like you are having a perfect day. The goal is to maintain a natural look while taking care of any details that might be distracting. Some common concerns our artists help with:
- Shiny or oily skin
- Wispy or stray hair
- Blemishes
- Discoloured teeth
- Tired-looking eyes
- Reflection in eyeglasses
- Wrinkles
- Other small distractions
You don't need to do anything special for your photos to be retouched. If the product you buy includes editing (most do) then the process is automatic. If you like, you can add a note to your order to tell us your concerns.
Check out some retouching samples here.
Option #3: Damaged Products
Printed products are fully guaranteed by both our company and our professional photo lab. If your photos arrive damaged or you have any quality concerns, please contact us and we'll walk through fixing the issue. In most cases we just ask you to send a photo showing that the prints are not usable, and we will replace them at no cost.
We can even help if your prints get damaged later on. We keep your original photos on file for many years, and provide replacement products at a reduced price if something goes wrong so you can continue to enjoy your photos.
Other concerns? Let us know!
We hope you won't have too many problems - we try to be awesome! Still, if you have any concerns about our service or our company please get in touch; you'll get a reply directly from the owner addressing your concern.
